Phone: (715) 359 - 0482
Mon - Fri: 7:30am - 5:00pm
906 Tulip Ln
Wausau, WI 54401
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Position: Body Technician

DESCRIPTION: To provide excellent repair quality to customer vehicles by adhering to industry best practices, continued training, and maintaining Yach’s reputation for quality work.

ACCOUNTABILITY: The Body Technician reports to the Production Manager.

OBJECTIVE: To perform repair work to customer vehicles to pre-loss condition and accurately the following Yach’s vehicle repair process.

DUTIES:

  • Performing repair work to customer vehicles to pre-loss condition and accurately the following Yach’s work order, along with diagnosing and reporting any additional damage not on the work order.
  • Ensuring excellent repairs by following O.E.M. specifications.
  • Receive continuous training and certification through I-CAR and similar organizations.
  • Meeting production goals set by management.
  • Maintaining a clean work area at all times to ensure the cleanliness of customer vehicles along with providing the professional image of our facility.
  • Accurately punching on time clock during repairs to enable accurate job monitoring and efficiency.
  • Assist detail department when needed in providing pre-accident appearance by buffing, and cleanup of guest vehicles.
  • Wearing proper safety equipment at all times.

Additional Responsibilities and Duties:

  • Pickup and delivery of guest vehicles when needed, any additional task deemed necessary by management.
  • Ensure work area is clean and properly dispose hazardous chemicals.

Note: This job description is intended to reflect the job closely; however, it is not necessarily an exhaustive list of all the responsibilities, requirements, skills, duties or working conditions associated with the job.

Collision Repair Advisor (CRA)

Role Objective: To create an “unsurpassed repair experience” by building relationships, capturing sales, embracing change and utilizing training while modeling our core values of Integrity, Quality and Accountability.

Accountability: Reports to Sales Manager

Sales Objective: Ensure sale of repair orders while preparing accurate and profitable repair plans.

DUTIES:

  • Meet daily with the Sales Manager to discuss workload, pending estimates, final bills, etc.
  • Prepare accurate estimates (repair plans) to customer’s vehicles using one of the three main estimating systems (Audatex, Mitchell, or CCC Pathways).
  • Meet and exceed sales performance goals.
  • Continually update repair plans during the repair process.
  • Build quality relationships with insurance claims staff and adjustors by writing honest and accurate estimates and meeting and exceeding insurance guidelines.
  • Review procedure pages (p pages) in estimating software and reconcile to estimate.
  • Use All Data and other company provided software to ensure that repairs to vehicles meet and exceed industry guidelines.

Customer Experience Objective: Create an “unsurpassed repair experience” for our customers.

Duties:

  • Build quality relationships with customers and not treat them as “transactions.”
  • Update customer’s regularly following Yach’s customer contact and other SOP’s.
  • Effectively utilize company’s management system (Profit Net) to note all contacts made with customer.
  • Continually communicate with other team members on customer contact and vehicle status.

Training Objective: Embrace industry and other training opportunities to grow professionally and personally.

Duties:

  • Attend ongoing industry, vendor and company training to stay current on latest repair trends.
  • Familiarize self with Yach’s standard operating procedures (SOP’s).
  • Use Yach’s SOP’s in the preparation of estimates, especially insurance SOP’s for direct repair partners.
  • Notify management immediately of changes in standard operating procedures of insurance companies.
  • Seek new ways to improve current standard operating procedures and be patient and positive when team implements new procedures.
  • Address any training opportunities or concerns with Sales Manager.

Other:

  • Effectively perform tasks given by management in all areas of the business.
  • Assist Local-Rent-A-Car in various job functions.
  • Be familiar with other job tasks in company including parts and production.
  • Be positive and willing to perform any task when needed throughout the day.

Note: This job description is intended to reflect the job closely; however, it is not necessarily an exhaustive list of all the responsibilities, requirements, skills, duties or working conditions associated with the job.

Position: Customer Service Representative (CSR/Receptionist)

DESCRIPTION: To provide the highest level of customer service possible by using innovative ways to keep customers updated throughout the repair process, building their trust in Yach’s and keeping them customer’s for life.

DUTIES:

  • Update customers continually during the repair process by using several tools including but not limited to: Telephone, internet, text messaging, email, AutoWatch.
  • Provide regular updates to customers and insurance partners.
  • Proactively seek new ways to enhance Yach’s customer service by keeping abreast to customer’s changing needs and lifestyles.
  • Study customer demographics and regularly meet with Vice President/President to review and modify customer service procedures.
  • Use company Standard Operating Procedures (SOP’s) to provide consistency to customers.
  • Implement new innovative ways to enhance customer service.
  • Assist in office tasks including but not limited to: answering telephones, scheduling estimates and repairs, providing in process repair updates, post repair satisfaction calls, etc.
  • Maintain industry and environmental training records.
  • Continually update Yach’s insurance SOP’s.
  • Immediately notify management of customer or insurance company concerns before, during or after the repair process.

Position: Shop Vehicle Steward/Detailer

DESCRIPTION: Responsible for Check-In, pre-wash and final clean-up of vehicles prior to delivery.

ACCOUNTABILITY: The detailer reports to the production manager.

OBJECTIVE: To prepare repaired vehicles for delivery while serving with Integrity.

DUTIES:

  • Thoroughly clean repaired vehicles inside and out.
  • Install any trim or cosmetic items as needed.
  • Immediately notify production manager of any potential problems with a vehicles being prepared for delivery.
  • Notify production manager when vehicles are ready for delivery.

OBJECTIVE: To assist in maintaining production area.

DUTIES:

  • Maintain work area in clean/safe condition.
  • Immediately advise production manager of any potentially hazardous conditions or damaged or malfunctioning equipment or tools.

OBJECTIVE: To assist with smooth flow of work through shop.

DUTIES:

  • Account for time spent on each job each day by punching on time clock during repairs to enable accurate job monitoring and efficiency.
  • Track the vehicle throughout the repair process.
  • Assist parts manager with check-in, labeling, shortage or dispensing of parts and materials.
  • Assist metal and paint technicians as requested.
  • Account for time spent on each job each day by recording in the electronic time card system in Profit Net.

Note: This job description is intended to reflect the job closely; however, it is not necessarily an exhaustive list of all the responsibilities, requirements, skills, duties or working conditions associated with the job. I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter any status as an at-will employee. I have the rights to terminate my employment at any time and for any reason, and Yach’s Body & Custom, Inc. has a similar right.